What delivery options do you offer?
When delivering to anywhere within the continental United States you may choose from Ground Shipping, 3rd Day Shipping, 2nd Day Shipping and Next Day Shipping. We also offer shipping to Hawaii and Alaska and most International shipping destinations. When shipping to these destinations you will be presented with available delivery options which will vary based on your final shipping destination.
How do you calculate estimated delivery dates?
Orders placed before 2:00 PM EST are processed for shipment on the same day you place your order for all in-stock items. Orders placed after 2:00 PM EST will be processed for shipment the next business day. When calculating delivery dates we do not include weekends or holidays. Please note that this estimated delivery date is only an estimate and is not a guarantee that your order will be delivered by that date.
How are shipping costs calculated?
Shipping costs are calculated based on the total amount of your order before any taxes have been applied, except for the special flat rate items and the Mattress & Box Spring, which have separate shipping costs associated with them.
Shipping Costs Table
- Up to $15.99
- $16 to $30.99
- $31 to $50.99
- $51 to $75.99
- $76 to $100.99
- $101 to $150.99
- $151 to $200.99
- $201 to $250.99
- $251 to $500.99
- $501 to $750.99
- $751 to $999.99
- $1000 and up
Shower Rod Shipping Costs (per rod)
- Continental US
- Hawaii & Alaska
- Canada - Ground
- Canada - Economy
- Canada - Priority
- International Economy
- International Priority
Shower Rod: Flat rate per item
Due to the unique size and weight of this item shipping charges are based on a flat rate and per item. Please refer to the rates above depending on the shipping address.
Mattress & Box Spring:
Please call for detailed shipping costs for the mattress & box spring. The shipping costs for this item are additional and will vary based on delivery destination. The rates above are not reflective of those for the mattress & box spring.
What is your return policy?
Items are accepted for credit or exchange if returned in new/saleable condition within 30 days of purchase. A refund or exchange will be made as requested by the purchaser. For your protection, credit card information used to make your purchase is not retained in our system. Please contact us with this information if a credit is due to your account.
Are there any items that are non-returnable?
Beds, pillows and opened bedding are not accepted for returns or exchange. Used bedding is not returnable.
How can I return an item?
Please ship your returned item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. We will need to contact you for your credit card information if a credit or additional charge is required. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:
Westin Home Collection™
208 Passaic Avenue
Fairfield, NJ 07004
What countries do you ship to?
We currently offer shipping to most International destinations.
How are shipping costs calculated?
When shipping to a destination outside of the continental United States delivery rates are calculated based on the actual shipping address and will vary. You will be presented with expedited and economy delivery options. You will be contacted if additional shipping costs will be charged for remote locations.
What is the difference between your global sites?
Westin Home Collection™ has locations in the United States, Canada & Europe to better serve our guests. The global sites are separate sites and are presented in several language options. Product selections and sizes will also vary on the global sites.
Special Notes: When shipping to Canada the Westin Home Collection™ Canada site will provide you with your best shipping options and rates.
All duties and taxes are the responsibility of the recipient and will be assessed upon delivery.
Please note that all prices listed on this site are in US dollars.