FAQs

Your complete satisfaction is of utmost important to us. If you have any questions, please do not hesitate to e-mail us at customer.service@westin-hotelsathome.com or call toll free, 1-877-777-5418, Monday – Friday, 8:00 a.m. to 10:00 p.m. ET, and Saturday, 9:00 a.m. to 5:00 p.m. ET.

Who makes the bed? How long does it take? How do I order?
Why is it special? Can I purchase it in a retail store?

The bed is manufactured by Simmons exclusively for Westin Hotels. It is composed of a 12-½ no flip pillow top mattress with the exclusive motion separation technology and individually pocketed coils. The box spring unit is 8-3/4". Each bed is sold as a mattress and box spring unit and is made to order. Beds take approximately six to eight weeks for delivery.
To place an order, please call toll free at 877-777-5418, Monday through Friday 8am-10pm Eastern Standard Time.
The Heavenly Bed can also be purchased at select Nordstrom stores.

How is the bed made up in the hotel?

The bed is made up in the following manner from the bottom up:

• Bed Skirt

  The bed skirt fits over the box springs. It is made of a silk touch, machine washable polyester and has a 15" drop. The striped pattern is on the king and queen size and the small square pattern is on the full size.

• Deep Pocketed Fitted Sheet

  The 230 thread count, white, deep pocketed fitted sheet accommodates a mattress up to 15" and is available in a 75/25 cotton poly blend (as in the US hotels). A 300 thread count 100% Egyptian cotton sheet is also available for purchase.

• Decorative Middle Sheet

  The 230 thread count "middle sheet" is white with taupe piping in a 75/25 cotton poly blend (as in the US hotels). A 230 and 300 thread count 100% Egyptian cotton sheet with taupe piping is also available.

• Down Blanket

  The down blanket, which rests between the middle and top sheets, is available as a mid-weight (southern star) or light weight (tropical star) blanket. The blanket has a white 230 thread count all cotton down proof cover, 550 fill power of European white goose down and is baffle box stitched to prevent lumping or shifting of the down.

• Flat Sheet

  The 230 thread count, white flat sheet is available in a 75/25 cotton poly blend (as in the US hotels). A 230 and 300 thread count 100% Egyptian cotton sheet is also available for purchase.

• Duvet Insert

  The over stuffed poly duvet insert has a 180 thread count cotton cover with baffle box stitching. It is made of a high loft hypo allergenic fiber, creating the famous meringue effect of the Heavenly Bed. There are corner ties to adhere to the inside of the Heavenly duvet cover.

• Duvet Cover

  The Heavenly duvet cover has the exclusive white on white striped pattern on the king and queen sizes and the small square pattern on the full and twin sizes. It is made of a silk touch, machine washable polyester and has a side Velcro closure.

• Standard Pillowcases

  The standard pillow cases are sold as a pair. The 230 thread count cases with taupe piping accommodate the Heavenly Bed standard or queen size pillow. A 230 and 300 thread count 100% Egyptian cotton pillow case is also available.

• King Pillowcases

  The king pillow cases are sold as a pair. The 230 thread count cases with taupe piping accommodate the Heavenly Bed king size pillows. A 230 and 300 thread count 100% Egyptian cotton case is also available.

• Boudoir Cover

  The cover for the boudoir pillow is made of a silk touch, machine washable polyester and has a zipper closure.

• Sham

  A matching pillow sham is available for the king and queen heavenly pillows. The white on white striped pattern has a three inch flange and a envelope closure.

• Pillows

  There are 5 pillows on the bed. Two are 50/50 feather and down (king or queen size), two are a standard size synthetic pillow and there is also a synthetic 14 X 36 boudoir pillow.

Click here for a visual interactive description of the bed's composition.

What are the Westin Gift Card and the Westin at Home? Points Card?

What is a Westin Gift Card? A Westin Gift Card can be used to purchase Westin at Home products such as our Westin Heavenly Bed® and Heavenly Bath® online at westin.com/store or by calling Customer Service toll free at 1-877-777-5418. Westin Gift Cards are no longer available for purchase. We are not accepting any new orders; however, existing Gift Cards will continue to be honored. Please visit www.westin.com/giftcard for complete details.

What is a Westin at Home Points Card? If you are a member of Starwood Hotels? award winning Starwood Preferred Guest® program you can redeem your Starpoints® for an American Express branded Westin at Home Points Card which can be used to buy Westin at Home products including the Heavenly Bed At Home?. This card is pre-loaded with points and the point value is printed on the face of the card...one point equals one dollar in purchasing power.

Join the Starwood Preferred Guest program today to take advantage of great redemption options including free nights at our hotels, free flights on your favorite airlines, Instant Awards during your hotel stays and more. For details and for more information about Starwood Preferred Guest and the Westin at Home Points Card visit www.SPG.com/redeem.

Please note: Customers can use up to two forms of payment to purchase Westin at Home products i.e. a traditional credit card and a Westin Gift Card. If more than two different cards need to be used to complete your purchase please call toll free 877-777-5418 to place your order.

How do I place an order?

To place an order using the Westin at Home online store you must add the items you wish to purchase to your shopping cart. You can use our product navigation or search for items to add to your cart. Once you have added all the items you wish to order, you can begin the check out process by clicking on the Shopping Cart link near the top of the page and clicking on the 'check out' button from the shopping cart.

The Check Out process is a simple 3 step process.

• Step 1:
  User Information

  This is where you enter your billing information, shipping information, communication preferences, select if you would like to view your order status online and select your shipping delivery options.

• Step 2:
  Review & Payment
  Information

  This is where you get to review your order and make any changes. You will have the opportunity to edit your shopping cart, edit your billing and or shipping information, change your shipping delivery options, enter a gift card message and lastly enter your payment information.

• Step 3:
  Order Confirmation

  If your order was successfully processed you will receive an order confirmation on screen. You will also receive an email confirmation of your order.

How do I use the shopping cart?

The shopping cart is where all of the items you wish to purchase will be placed after you click on the 'add to cart' button on an item page. There are several actions you can perform on this page.

• Updating quantities:

  If you need to change the quantity for an item in your cart, select the number in the quantity text field and type in the new desired quantity. Click on the 'update cart' link to have your changes saved.

• Removing items:

  To remove an item you can either click on the 'delete' link for that item or you can change the quantity to zero (0) and press the 'update cart' link.

• Checking Out:

  Once you're ready to begin placing your order press the 'check out' button to begin the check out process. You will have a chance to edit your shopping cart before checking out again on Step Two of the check out process.

How do I finalize my order?

To finalize your order you must complete the three-step check out process. At Step Two you will have the opportunity to review your order and make any necessary changes. You will then enter your payment information using up to two credit cards to make your purchase and press the 'complete order' button. Your credit card will be authorized and upon a successful transaction your order will be completed.

You will receive an on-screen order receipt and confirmation as well as an email confirmation.